FAQs – Food Türkiye

Encomenda e pagamento

Como posso alterar a minha encomenda depois de a fazer?

If your order hasn’t been processed yet, you can contact us immediately through the Contact Page with your order number and the requested changes. Please note that once the order is shipped, changes cannot be made.

Que métodos de pagamento aceitam?

Aceitamos vários métodos de pagamento seguros, incluindo cartões de crédito/débito (Visa, MasterCard, AMEX), PayPal e Stripe.

As minhas informações de pagamento estão seguras?

Yes, we use industry-standard encryption technologies to protect your payment details. Your sensitive data is processed securely and never stored on our servers.

Posso pedir uma fatura para a minha encomenda?

Yes, invoices are automatically sent to your registered email after the order is confirmed. If you need a customized invoice or have an issue about your invoice, please contact us.

Porque é que o meu pagamento foi recusado?

Payments can be declined due to incorrect card details, insufficient funds, or bank restrictions. Double-check the entered information or contact your bank for assistance. You can also try a different payment method.

Aceitam pagamento contra entrega?

De momento, não aceitamos pagamento contra entrega. Todos os pagamentos devem ser efetuados online através do nosso sistema seguro.

Posso dividir o pagamento por vários cartões?

De momento, não aceitamos pagamentos divididos. A encomenda deve ser concluída com um único método de pagamento.

Existem custos adicionais para encomendas internacionais?

For international orders, additional charges such as import duties, taxes, or shipping fees may apply. These charges are the responsibility of the customer and vary by destination.

Envio e entrega

Para que países fazem envios?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Quanto tempo demora a chegar a minha encomenda?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Devoluções e reembolsos

Como devolvo um produto?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.