FAQ

If your order hasn’t been processed yet, you can contact us immediately through the Contact Page with your order number and the requested changes. Please note that once the order is shipped, changes cannot be made.

Wir akzeptieren verschiedene sichere Zahlungsmethoden, darunter Kredit-/Debitkarten (Visa, MasterCard, AMEX), PayPal und Stripe.

Yes, we use industry-standard encryption technologies to protect your payment details. Your sensitive data is processed securely and never stored on our servers.

Yes, invoices are automatically sent to your registered email after the order is confirmed. If you need a customized invoice or have an issue about your invoice, please contact us.

Payments can be declined due to incorrect card details, insufficient funds, or bank restrictions. Double-check the entered information or contact your bank for assistance. You can also try a different payment method.

Derzeit bieten wir keine Nachnahmezahlung an. Alle Zahlungen müssen online über unser sicheres Checkout-System abgeschlossen werden.

Aktuell unterstützen wir keine geteilten Zahlungen. Eine Bestellung muss mit einer einzigen Zahlungsmethode abgeschlossen werden.

For international orders, additional charges such as import duties, taxes, or shipping fees may apply. These charges are the responsibility of the customer and vary by destination.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Rückerstattungen werden innerhalb von 7 Tagen ab Erhalt der Ware bearbeitet.